FAQ

Frequently Asked Questions

ORDERS & SHIPPING

How long will my order take to arrive?
Orders to the United States arrive within 7–13 business days. Orders to other countries arrive within 10–15 business days. These times include order processing.

How can I track my order?
Once your order ships, you will receive an email with your tracking number. You can also check your order status on our Track Order page.

How much is shipping?
Shipping costs are calculated and shown at checkout before you pay.

Do you ship internationally?
Yes. There are no additional fees on international orders — the total you see at checkout is all you pay.

RETURNS & REFUNDS

Can I return an item?
We accept returns for items that arrive damaged, defective or incorrect. Please contact us through our Contact page with your order number and a photo of the item, and we will make it right.

Who pays for return shipping?
If your return is approved, we cover the return shipping cost.

How will I receive my refund?
Once your return is approved, your refund will be issued to your original payment method. Processing times may vary depending on your bank.

PAYMENT

Which payment methods do you accept?
We accept all major credit cards, PayPal, Shop Pay, Apple Pay and Google Pay.

Is my payment secure?
Yes. All payments are processed through a secure, encrypted checkout.

CONTACT

How can I reach you?
Send us a message through our Contact page and we will get back to you as soon as possible.